Assist District Manager: Service Ops

A vacancy exists within Future Toyota: Service Operations based in Johannesburg. This position, reporting to the Manager: Service Operations, will focus on the administration, maintenance, and management of the systems integrations (WYW, ES and FIR) that unify and enable all aspects of our business. In addition, this role will guide and develop new integrations as the system enhances.

The successful candidate will have a demonstrated ability to research new capabilities, inform best practices, and continually improve processes, workflows, and automation.

The candidate will work collaboratively with cross-functional teams (throughout the entire TSAM business, Sales & Marketing, Parts, TALA, Future Toyota, Technical & Suppliers) and the dealer network.

KEY PERFORMANCE AREAS:

• Management and implementation of TSAM While you wait service and Express Service project.
• Creation and monitoring of Implementation plans.
• Supporting Dealers with their While you wait implementation progress.
• Providing support to Dealers and DM’s on Kodawari and Fix It Right.
• Provide dealers with TSAM Express Service Training (SM, SA, Technicians, etc.)
• Implementation and evaluation of TSAM Express Service to qualifying dealers.
• Improvement and adherence to After Sales Franchise Standards at Dealer Level.
• Participate in the creation of best practice documentation, process/workflow mapping, and user guides.
• Establishment of frameworks and processes in the Service Department to improve customer experience results and promote sales and service collaboration to waiting for customers.
• Strong organizational skills and the ability to balance, prioritize, and manage multiple projects of differing priorities and deadlines.
• Excellent written and verbal communication and the ability to create comprehensive and accurate documentation.
• Promotes continuous improvement, innovation, sharing, and ownership of work through various departments. (Small Group and root cause activities).
• Ensure sustainability through resource development (housekeeping, elimination of waste, and standardisation).
• Focus on and promote quality and safety in the work environment.
• Measurement of key performance areas to identify abnormalities.
• Provide training to the TSAM Field staff for express service.
• Requirement to travel frequently (Locally, inter-provincial, and neighbouring countries).

QUALIFICATIONS AND EXPERIENCE:

• NQF level 5 (240 Credits) in Business Administration or equivalent.
• PC Literacy: MS Excel & Word intermediate to advance level.
• Basic knowledge of the major Dealer Management Systems (Autoline, Automate, Motodata).
• E-Toyota One service application expert.
• Dealer Network experience (Parts and Service).
• Product and general automotive business knowledge (Sales, Service, and Parts Management).
• Understanding the fundamentals of supply chain and inventory management.
• Customer handling skills.
• Basic financial skills (Parts & Services).
• Excellent verbal and writing skills.

COMPETENCIES:

• Accurate Information gathering and analysis.
• Awareness and commitment to our mission.
• Awareness of situations and decisiveness.
• Communication and sharing of mid-to-long-term plans.
• Creation of an innovation vision.
• Establishing framework and systems for organizational review.
• Feedback on evaluation and long-term development of others.
• Strategic review of work methods.
• Negotiation and good communication.
• Relationship building.
• Motivating.
• Integrating.

IMPORTANT DIMENSIONS:

• Interest in Toyota Way and TPS approach.
• Problem-solving and designing.
• Learning and researching.
• Influence and advising.
• Process Orientation.
• Evaluation and feedback.
• Strategic Thinking.
• Assessing and evaluating.

THIS APPOINTMENT WILL BE MADE IN LINE WITH THE COMPANY’S EMPLOYMENT EQUITY POLICY