Assistant Manager: Finance Customer Service

The Assistant Manager: will support the Customer Service Finance function by fulfilling departmental requirements to meet monthly and quarterly reporting deadlines, budgeting and forecasting, inventory management and stock count coordination. The role is also responsible for assisting with medium-to-long term planning, preparing and presenting reports to Customer Service and the Finance Group, cost tracking and variance analysis, and ensuring the integrity of financial outputs.

The primary focus of the role is the detailed scrutiny of accounts under responsibility, including identifying misallocations or incorrect postings, and working with CS Business and Finance teams to implement corrective measures. The role requires close collaboration with the Customer Service Business in managing inventory and resolving stock-related issues, and with Finance colleagues to clear reconciling items on balance sheet accounts and coordinate royalty payments. This position is based in Johannesburg.

KEY PERFORMANCE AREAS:

 Financial Risk Management / Compliance

• Ensure protection of company assets and accuracy of financial data through regular risk assessment and compliance monitoring.
• Conduct timely and accurate account reconciliations with adequate supporting documentation in line with SOX requirements.
• Review and resolve reconciling items, including GRIR, accruals, provisions, debtors, creditors etc.
• Perform NRV Assessments (IAS 2) on stock with negative margins.
• Ensure timeous delivery of audit requests (SARS, PwC, ITAC, DTI) and contribute to the achievement of unqualified audit reports.
• Maintain and update Standard Operating Procedures (SOPs).

Business Planning / Business Insight

• Assist in the preparation of annual budgets, forecasts, and medium-to-long term plans.
• Develop projected balance sheet budgets for inventory and stock obsolescence in line with approved parameters.
• Prepare and submit royalty and cash flow forecasts in accordance with Technical Assistance Agreements.
• Coordinate the stock count milestone plan, including monitoring progress and providing regular feedback.

Financial Administration / Operations & Technology

• Ensure accurate and timely accounting entries, journals, and reconciliations in line with Finance Group and regulatory requirements.
• Support quality-of-data reporting on negative stock, damages, write-offs, and stock imbalances.
• Coordinate stock counts in collaboration with TAPC and PwC Auditors, ensuring alignment with audit requirements.
• Prepare and process provisions and accruals, royalties, VAT, forex differences, and other month-end and year-end adjustments.

 Business Information / Reporting

• Prepare and distribute accurate and timely management reports, including profit statements, customer group sales reports, and inventory ageing reports etc.
• Ensure accurate and complete quarterly royalty reporting for PwC audit, Invoicing and Treasury payments.
• Establish monitoring processes for negative stock and report findings with recommendations.

Digitisation & Systems Enhancement

• Contribute to digital transformation projects aimed at improving efficiency in processes and reporting.
• Support system solutions for reporting, stock reconciliation, and quality of data management.
• Assist with SAP S4 Hana readiness, including process mapping, UAT testing, data migration and validation.
• Ensure accuracy and completeness in financial data migration and system outputs.

People Development & Engagement

• Contribute to employee engagement initiatives including Diversity, Equity and Inclusion activities.
• Provide guidance and support to finance graduates as part of the Graduate Programme.
• Complete all required Toyota training within specified timelines.
• Foster collaboration with business partners and maintain an open-door communication style.

QUALIFICATION AND EXPERIENCE REQUIRED:

• NQF 5 level qualification (240 credits - level framework) in accounting.
• 2–3 years’ experience in management accounting and financial risk management.
• Intermediate knowledge of accounting treatment for inventories, provision, accruals, and SAP (preferably S4 Hana).
• Basic understanding of budgeting, forecasting, variance analysis, and reporting.
• Intermediate level MS Office skills (Excel, Word, PowerPoint) essential.

COMPETENCIES:

• Accurate Information gathering and analysis
• Awareness and commitment to our mission
• Awareness of situations and decisiveness
• Communication and sharing of mid to long term plans
• Creation of innovation vision
• Establishing framework and systems for organisational review
• Feedback of evaluation and long-term development of others
• Strategic review of work methods
• Negotiation and good communication
• Relationship building

IMPORTANT DIMENSIONS:

• Appropriate judgement and problem-solving with focus on accuracy and attention to detail.
• Strong data gathering, analysis, and interpretation capabilities.
• Ability to work effectively across functions and divisions.
• Effective time management and ability to meet multiple deadlines.
• Willingness to perform local travel when required, especially to TAPC.
• Ability to adapt to evolving systems, processes, and organisational needs.

THIS APPOINTMENT WILL MADE IN LINE WITH THE COMPANY’S EMPLOYMENT EQUITY POLICY.